Shipping policy

We ship Maison Avelle orders to the United States and Canada.

Shipping rates

Enjoy free standard shipping on orders delivered within the United States and Canada. Additional expedited shipping options/rates are displayed at checkout.

Processing and delivery

Each order requires time for preparation before it is handed to the carrier. Typically 1 day due to volume of orders. 

Delivery estimates are not guaranteed arrival dates. Holidays, carrier disruptions, and customs processing may affect delivery.

Order tracking

When tracking is available for your shipment, you can use it to follow your order’s progress. If you need help locating your order or accessing tracking information, contact customersupport@maisonavelle.co with your order number.

Delivery delays

If we cannot ship within the timeframe promised when you ordered, we will contact you with an updated estimate and the option to accept the delay or cancel the unshipped items for a refund.

Shipping address changes

Please review your delivery address carefully before completing your purchase. If you notice an error, contact customersupport@maisonavelle.co as soon as possible. We will do our best to help, but changes may not be possible once processing or shipping has begun.

Damaged, incorrect, or missing orders

If your order arrives damaged, contains an incorrect item, or appears to be missing, contact customersupport@maisonavelle.co with your order number and details of the issue. For damaged or incorrect items, include clear photos of the products and packaging.

Please keep the items and packaging while we review your request. We will help resolve confirmed damaged or incorrect orders at no additional cost to you.

Questions about delivery?

Contact customersupport@maisonavelle.co with your order number so our team can assist.