Refund policy
We want you to feel confident choosing Maison Avelle. If you need help with your order, contact customersupport@maisonavelle.co
Our return window
You may request a return within 14 calendar days of the date your order is delivered.
To qualify for a change-of-mind return, products must be unopened, unused, and in their original packaging, with any original product seals intact. Proof of purchase is required.
Opened or used products are not eligible for a change-of-mind return. This restriction does not exclude claims involving damaged, faulty, or incorrect products, or rights available under applicable consumer law.
How to request a return
Email customersupport@maisonavelle.co with:
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Your order number.
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The items you would like to return.
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The reason for your request.
Our team will review your request and provide return approval, instructions, and the appropriate return address.
Please contact us before sending anything back. The return address will be supplied after approval; do not send products to a manufacturer or an address printed on the parcel unless we instruct you to do so.
Return shipping
Customers are responsible for return shipping costs for change-of-mind returns. We recommend using a tracked shipping service and keeping your proof of shipment.
If your return relates to a confirmed damaged or incorrect order, we will provide instructions and cover any necessary return shipping.
Damaged, faulty, or incorrect products
Please inspect your order after delivery. If a product arrives damaged, is faulty, or is not what you ordered, contact customersupport@maisonavelle.co promptly with your order number and a description of the issue. Include clear photos where possible.
Keep the affected products and packaging until we provide instructions. Our team will review the issue and arrange an appropriate replacement or refund at no additional cost to you.
You may open the shipping parcel to inspect your order. Opening the outer parcel does not, by itself, make an otherwise unopened product ineligible for return.
Refunds
Once we receive and inspect your return, we will email you with the outcome. Approved refunds will be issued to your original payment method. Your bank or payment provider may require additional time to display the credit.
For a change-of-mind return, the refund covers the amount paid for eligible returned products and applicable refundable taxes. Original outbound shipping charges are not refunded unless required by applicable law.
Contact
For return requests or questions, email customersupport@maisonavelle.co