Your questions, answered.

Body Ritual brings together six body care essentials: three soap bars, shea body butter, solid fragrance, and hydrating lip oil. From cleansing to your finishing touches, it’s an everyday body ritual personalized with your choice of available scents.

Skin Reset focuses on facial skincare, bringing together a hydrating facial cleanser, face and eye serum, hyaluronic acid serum, collagen and retinol serum, and collagen oatmeal moisturizer. Each product has its own directions for use, which you can find on the product page and label.

Yes. Choose your favourite soap and solid fragrance scents from the available options on the Body Ritual product page. Select a combination for yourself or choose scents with someone special in mind. Review your selections before adding the collection to your bag.

Our products are made in the United States and Canada with thoughtfully sourced ingredients. Visit the product pages to explore the ingredients in each formula.

Ingredient lists are available in the Ingredients section of the relevant product page. For collections containing multiple products or soap scents, review the ingredient list for each individual item.

Visit the How to Use section of the relevant product page and follow the directions and precautions on each product’s label. Products within a collection may have different application instructions and recommended frequencies of use.

Review each product’s ingredients, intended use, and precautions before purchasing. Suitability varies by product and individual, so a collection should not be assumed to suit every skin type.

If you have a known allergy, a skin condition, or questions about a particular ingredient, consult a qualified professional before use. For questions about product information, contact customersupport@maisonavelle.co.

We currently ship to the United States and Canada. Enter your delivery address at checkout to see the shipping options available for your order.

We offer flat-rate shipping options priced at $9.99 and $14.99. The applicable shipping service, currency, and final charge are displayed at checkout before you complete your purchase.

Delivery timing includes both the time needed to prepare your order and the carrier’s transit time. Your destination and selected shipping service may affect the arrival date.

Review any delivery information displayed at checkout. If you need an order by a particular date, contact customersupport@maisonavelle.co before purchasing so we can help you assess the available options.

View Shipping & Delivery

Use the tracking information provided for your shipment, where available. If you cannot locate your tracking details or need help understanding an update, email customersupport@maisonavelle.co with your order number.

Contact customersupport@maisonavelle.co as soon as possible with your order number and the requested change. We will do our best to assist, but changes may not be possible once preparation or fulfillment has begun.

Please check your delivery address, contact details, and scent selections carefully before completing your purchase.

Please email customersupport@maisonavelle.co as soon as possible with your order number. We’ll check whether we can cancel your order before preparation or fulfillment begins.

Cancellation isn’t guaranteed once processing has started. If your order has already shipped, please refer to our Returns & Refunds policy.

Check your tracking information for updates, then contact customersupport@maisonavelle.co with your order number if you need assistance.

If tracking shows delivery but you cannot locate the parcel, check with other members of your household, your building’s reception, and any usual safe delivery locations. Contact us if it remains missing so we can help investigate.

Contact customersupport@maisonavelle.co promptly with your order number, a description of the issue, and clear photos of the affected products and packaging where possible.

Keep the items and packaging until our team provides instructions. We will help resolve confirmed damaged or incorrect orders at no additional cost to you.

You may request a change-of-mind return within 14 calendar days of your order’s delivery date. Products must be unopened, unused, and in their original packaging, with any original product seals intact.

Contact customersupport@maisonavelle.co for approval and instructions before sending anything back. Customers are responsible for return shipping costs for change-of-mind returns.

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Email customersupport@maisonavelle.co with your order number, the items you would like to return, and the reason for your request.

Once your return is approved, we will provide the return address and instructions. Please do not send products to a manufacturer or an address printed on your parcel unless we specifically instruct you to do so.

Opened or used products are not eligible for a change-of-mind return. You may open the outer shipping parcel to inspect your order without affecting the eligibility of products that remain unopened and unused.

Damaged, faulty, or incorrect products are handled separately. These conditions do not limit your rights under applicable consumer law.

Customers pay return shipping costs for change-of-mind returns. We recommend using a tracked service and retaining proof of shipment.

For confirmed damaged or incorrect orders, our team will provide instructions and cover any necessary return shipping costs.

After receiving and inspecting your return, we will email you with the outcome. Approved refunds are issued to the original payment method.

Your bank or payment provider may need additional time to display the credit. If you have a question about a refund, contact customersupport@maisonavelle.co with your order number.

When a subscription option is available, you can select it on the product page. Review the price, delivery frequency, shipping charges, and any commitment terms before completing your purchase.

Your selected payment method will be charged automatically according to the subscription schedule until the subscription ends or is cancelled under its terms.

Use the subscription management link provided with your subscription, if available, or email customersupport@maisonavelle.co with the email address associated with your subscription and your order number.

Submit cancellation requests before your next scheduled billing date. Any minimum commitment or cancellation conditions will be those disclosed when you subscribed. Please refer to our Subscriptions & Cancellations policy for full details.

View Subscriptions & Cancellations

Cancelling future renewals does not automatically cancel an order that has already been charged.

If a renewal has been charged and you would like to cancel that order, contact customersupport@maisonavelle.co promptly. We will check whether cancellation is still possible before preparation or fulfillment begins.

Contact customersupport@maisonavelle.co before your next scheduled renewal to ask about the changes available for your plan. Available options depend on your subscription and product availability. Changes are confirmed once processed.

Subscription orders follow the same Returns & Refunds policy as one-time purchases. Eligible products must be unopened, unused, and in their original packaging, and the return must be requested within 14 days of delivery.

Returning a subscription order does not automatically cancel future renewals. Manage your subscription separately if you also want to stop future orders.

No. A one-time purchase does not automatically renew. You are enrolled in a subscription only when you select and agree to a subscription purchase option.